Returns

Audience: All users in Logicbroker. 

In this article, you will find information related to Returns. The sections within this article are outlined below:

• Overview
• Return Document
• Return Settings
• Create a Return

Overview

Logicbroker identifies a Return (EDI 180) as a document used to return any items from the order. This is sent after the order is received and invoiced if a customer chooses to initiate the return request. Refunds are issued by the retailer to the customer. The amount of the refund can be edited for each returned item in Logicbroker. 

Retailers and suppliers send/receive return information depending on how they are integrated with Logicbroker (EDI, API, JSON, XML, CSV, Flat File, Logicbroker Portal).​

Return Flow

1. 1. The customer initiates a return on the retailer’s eCommerce site
   2. The retailer sends/creates the return request in/to Logicbroker
   3. The supplier accepts or rejects the return

   4. Return shipping is covered based on the established return policy

   5. The customer ships product to the supplier or supplier contracted facility

   6. The supplier notifies retailer that the product has been received and provides refund

   7. The retailer refunds the customer

Return Document

From the portal, users can see documents regardless of the way they are integrated with our system. To see document details, search for it using the search bar, click on it from the Dashboard or click View on the Orders page. See the return document-specific details below. For general document information, see our Documents article.

Return Settings

There are a few return settings you can configure in the portal. See below for details on requirements, configurations and how they work:

• Default Return Address
• Default Return Reason

Create a Return

For detailed step-by-step instructions, see our Create a Return Quick Start Guide below. 

Create a Return Quick Start Guide