Step 4: Setup Notifications and Monitoring Alerts

Notifications and Monitoring alerts are emails that are triggered to your configured address to proactively monitor your system. Reports can be configured, alerts sent when errors occur, or when encountering connectivity issues. Navigate to Settings > Notification Configuration to setup your subscriptions. This will help in monitoring your suppliers activity to hold them accountable and verify all integrations within your own system.

Stage Notification Link

Production Notification Link

Notification Descriptions

Listed below are all the available informational, errors, and monitoring alerts that can be configured. By default some notifications are automatically subscribed to your account, see the default check mark next to the notification. Click the notification to view a sample of the email notification that you will receive when triggered.

 Tip:

You can include additional default notifications for all users added to your company. If you would like additional subscriptions defaulted automatically for your user contact support.

Information
Notification Description Default

New order

Triggered when a order is received. Will include all normal order information including addresses, item identifiers, quantities and price.

 

New shipment

Triggered when a shipment is received.

 

New invoice

Triggered when a invoice is received.

 

New return

Triggered when a return is received.

 

Order cancellation

Triggered when an order is cancelled.

 

Monitoring alert

Enables monitoring reports with thresholds configured under the Monitoring page. To learn more about monitoring configurations see the monitoring section below.

 

Daily activity summary

Will provide a daily a list daily of total documents transmitted through the system, with a breakdown of Total Orders, Open Orders, Complete Orders, Total Shipments, and Total Invoices. This can be configured in the Monitoring section, no parameters are required for configuration.

 

Monthly document count

Will send once a month including all information breakdown of all documents sent in that month. This includes # of orders, shipments and invoices. Must setup the Monthly Document Report under Monitoring to receive email notification.

 

Monthly order count

Will send once a month and include the total number of orders received for that month. Must setup the Monthly Order Report to under Monitoring to receive email notification.

 

FTP activity (file upload/delete)

Logicbroker monitors all SFTP/FTP activity on the hosted on the platform. If a user uploads, deletes, or edits a document on the SFTP/FTP server the username, company id, IP address, and directory the action took place will be logged in the email. This is to track when users are logging in and verify when files are downloaded.

 

Unknown EDI documents

Will trigger when an EDI document is received for your account an your partner's identifiers do not match any partners you are connected to.

 

Failed document report

Need to configure under the Monitoring to setup a full list of all documents that are in a Failed status within the system. This includes Orders, Acknowledgements, Shipments, and Invoices.

 

Inventory update report

Need to configure under the Monitoring page. Subscribing will provide an inventory update summary for all your partners once every 24 hours. It will include Total Items, Total Updates, Matched Items, Matched Updates, Unmatched Items and In Stock % for each partner.

 

Unmatched inventory report

Need to configure under the monitoring page. Will provide an update every 24 hours with all partners unmatched items count.

 

Inventory activity

Will provide an update every time inventory is uploaded by one of your partners. This will include number of items and the link to the file uploaded to download.

 

Document aging report

Will need to configure under the monitoring page. Will provide a full list of all partners and order counts for all documents not complete with their aging. Ranges include < 7 days, 7-14 days, 14-30 days, 30-60 days, and >60 days. The report can be configured to run daily at midnight or morning.

 

Trading partner notification

Email will be sent when a trading partner sends a message. The message can be sent through the messaging center or through EDI like an 864 text message. In addition, if a document is received that does not map to a standard Logicbroker Document Type (Order, Acknowledgement, Shipment, Invoice, Return or Inventory) a notification will be sent with details as well.

 

Score card

Will provide a weekly score card for all your partners. This will include overall score, shipment time, shipment % and cancel %.

 

Routing instructions

Available if using routing instructions (for EDI this is the 754) with your channel/retailer. Notification will provide refernce numbers, shipment pickup time, carrier, and carrier contact information.

 

GDPR notification

Will provide an update of all redacted documents related to your account.

 

Testing completed

Will provide an update when testing has been completed for your partner.

 
Errors
Notification Description Default

SKU not found

Used if connected to a system and a SKU couldn’t be found when inserting a document into your system.

 

Order sourcing failed

Used if using Logicbroker's purchase order routing logic. Occurs when a supplier can not be found to create a purchase order off of a sales order received.

 

Business rule failed

Triggered if a business rule fails to run, this will typically contain complex validation logic for all documents sent or received.

 

Failed to update shipping information

Sent when shipments failed to update on the order. This occurs when items do not match the original order.

 

Tracking upload failed

Triggered when an a bulk CSV/XLSX upload is made in the portal (under Order Management) and the upload fails. Will provide detailed information for the failure reason.

 

External XML translation alert

Triggered if you are using a custom XML format and translation fails to create the document inside the Logicbroker system.

 

Inventory error

Will provide an email if you or your partner attempted to process and inventory update and it failed. Notification will provide a link to download the file and details on why the update failed.

 

API error

Triggered if you are integrating using an API connection to a system and Logicbroker fails to connect to that system.

 

Scheduled task failed

Triggered if there is a scheduled job setup on your account and fails to process. This can include a job scheduled to pick up files from an external SFTP/FTP site or sending data to a configured connection; for example sending inventory updates on a schedule.

 

Document validation failed

Triggered when a document either sent or received fails validation from wither you or your partners requirements. Full details will be provided in the email.

 
Warnings
Notification Description Default

Login to external system failed

Triggered if you are connected to a system using a pre-built connector and Logicbroker receives a connection error. The connection will continue to retry, however the warning is sent with full details for visibility to potential issues.

 

Overdue acknowledgments

Will provide a list of all orders that are awaiting functional acknowledgements (997), this is set to orders that haven't been acknowledged over 24 hours.

 

Overdue documents

Configured under the Monitoring page. Will provide a list of documents that are still open. Similar to the aging report however will provide a list of open orders, with a maximum of 50 in each report.

 

Overdue inventory

Provides a list of all partners who haven't provided inventory in over 24 hours. Total Items, Matched Items, and Unmatched Items are also provided.

 

Monitoring

To setup your custom monitoring reports, go to Settings > Monitoring. For all configurations that use a threshold you will need to make sure Monitoring Alert is subscribed to under Notification Configurations; this will enable receiving emails for the configured reports.

Stage Monitoring Link

Production Monitoring Link

Notification Description Default

Document Aging Report

Will provide a full list of all partners and order counts for all documents not complete with their aging. Ranges include < 7 days, 7-14 days, 14-30 days, 30-60 days, and >60 days.

 

Document Aging Report (Midnight)

Same as Document Aging Report except runs daily at midnight.

 

Document Aging Report (Morning)

Same as Document Aging Report except runs daily at 9:30AM EST.

 

Documents Stuck in Submitted (>1h)

Lists all documents that remain in the Submitted status for over 1 hour. Typically indicates the documents have not been picked up by you or your partner's system yet and could indicate a potential issue.

 

Failed Document Report (24h)

Provides a full list of all documents that are in a Failed status within the system. Can be configured for Orders, Acknowledgements, Shipments, and Invoices.

 

Failed Documents (24h) (Midnight)

Same as Failed Document Report, however the report will run at midnight.

 

Hourly Failed Documents

Provides a report of all failed documents hourly.

 

Inventory Update Report

Will provide an inventory update summary for all your partners once every 24 hours. It will include Total Items, Total Updates, Matched Items, Matched Updates, Unmatched Items and In Stock % for each partner.

 

Monthly Document Report

Provides a summary of all documents processed for the month. Includes a count for orders, acknowledgements, shipments and invoices.

 

Monthly Order Report

Provides a summary count of all orders processed for the month.

 

New Document Activity (24h)

Monitors how often you expect documents to be received in your system. For example if you expected minimum of orders received is 400, then you can set the threshold to 400 and the report will get triggered when the # of order received is below that 400 threshold.

 

New Document Activity (24h) (Midnight)

Same as above, however will run at midnight.

 

Order 72 Hours Overdue to Ship

Lists all orders that have not shipped within 72 hours. A maximum of 50 orders will be listed.

 

Overdue Documents (24h) (Midnight)

Will provide a list of documents that are still open. Similar to the aging report however will provide a list of open orders, with a maximum of 50 in each report.

 

Overdue Documents (48h)

Same as above, however will provide a list for all orders overdue after 48 hours.

 

Overdue FuncAcks (48h) (Midnight)

If you are communicating with your partner using EDI, all documents sent to your partner expect to receive a FuncAck (997), if one is not received in over 48 hours the report will include a the document.

 

Overdue FuncAcks (48h) (Morning)

Same as above however the report will run 9:30AM

 

Shipped Order Aging Report

Provides a full list of orders that have shipments applied to them, however not all items have been fully shipped.

 

Unmatched Inventory Report

Will provide an update every 24 hours with all partners unmatched items count. Used only for retailers.

 

Weekly Supplier Scorecard

Provides a weekly summary of all partners score card information. This will include overall score, shipment time, shipment % and cancel %. Used only for retailers.

 
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