General Information - FAQ's

In this article, you will find some of the frequently asked questions from users when they are getting started with using Logicbroker.

Logicbroker Account Creation

Can't find the portal invitation "Welcome to Logicbroker!" email?

Check your junk mail folder & add do-not-reply@logicbroker.com to your contacts list.

Someone from your team can send you an invitation. Instructions are linked here.

Still no luck? Reach out to support@logicbroker.com and let us know your account name and your email and we'll send you a new invitation. 

Missed the 7-day deadline to register?

If someone from your team has an account they can send you a new invitation. Instructions are linked here.

Still no luck? Reach out to support@logicbroker.com and let us know your account name and your email and we'll send you a new invitation. 

Already registered but can't log in?

Make sure you are using your username to log in, not your email (unless you registered with your email address as your username). Note that usernames and passwords are case-sensitive. 

If you cannot remember your username, you can ask someone from your team who has Users permissions (most have this turned on by default): in the portal, go to Settings > Manage Users 

Still no luck? Reach out to support@logicbroker.com and let us know your account name and your email address and we'll remind you of your username.

Trying to log in but your company is not enabled in production?

Depending on your integration method, your company may or may not be enabled in production during the onboarding phase - when trying to login into the production portal, you will see this message:

If you are seeing that error message, reach out to support@logicbroker.com for more information. 

*Please Note: your credentials for stage will be the same as for production

Want to invite someone from your team to the Logicbroker portal?

You can send them an invitation from the portal. Instructions are linked here.

*Please Note: turning on all permissions will provide better accessibility in the future