BigCommerce

In order to activate your BigCommerce connection, you must be an active Logicbroker customer.

Become a Logicbroker Customer

 

General information

About this app

BigCommerce is a SaaS (Software as a Service) platform that takes care of the hosting, any software updates, and makes sure retailers' sites are PCI compliant. Logicbroker’s connection to BigCommerce provides retailers with an easy way to manage orders directly in BigCommerce with a direct connection to supplier partners. Get started today by requesting a quote. Get started today with a subscription or try it for free! BigCommerce Pricing

 

Features

  • Sends Orders
  • Receives Cancellations
  • Receives Shipments
  • Receives Inventory
  • Receives Product Feeds

Website: https://www.bigcommerce.com/

BigCommerce Support:https://support.bigcommerce.com/s/?language=en_US

How it works

Orders placed on BigCommerce will be pulled into Logicbroker based on the status of Awaiting Fulfillment. Once pulled, we will update the status of the order to Awaiting Shipment to mark that the order has been pulled. 

 

Shipments created by the supplier and transmitted to Logicbroker will be sent out to the retailer's BigCommerce account. 

 

Cancellations in Logicbroker will be sent into BigCommerce by updating the order status to Cancelled if it is a full cancellation. If it is a partial cancellation, we will add details about the canceled items to the staff notes and update the order status to Manual Verification Required.

 

Inventory updates in the Logicbroker system will be sent into BigCommerce once an hour. As long as the BigCommerce product_ID’s match the Logicbroker Supplier SKU that the supplier imported into their Logicbroker feed, Logicbroker will send inventory updates into BigCommerce for those items. Retailers will also need to upload a Matching File into Logicbroker matching the Supplier SKU to the Merchant SKU.

 

Product updates in the Logicbroker system can be sent into BigCommerce from the Logicbroker portal.

 

See the Fields and custom mappings tab to see all the field mappings between Logicbroker and BigCommerce.

Fields and custom mappings

Order mappings

BigCommerce Field Logicbroker Field

id

PO

id

ExtendedAttribute["BigCommerceOrderId"]

date_created

OrderDate

handling_cost_inc_tax

HandlingAmount

currency_code

Currency

payment_method

Payments.Method

payment_provider_id

Payments.ReferenceId

discount_amount

Discounts.DiscountAmount

total_tax

Taxes.TaxAmount

total_inc_tax

TotalAmount

customer_message

Note

customer_id

CustomerNumber

staff_notes

ExtendedAttribute["BigCommerceStaffNotes"]

billing_address

BillToAddress*

(Fields will map as expected. The id field from BigCommerce will be mapped to ContactID.)

ShipToAddress*

(For details please see next chart)

OrderLines

* Any custom fields (form_fields in BigCommerce) will be added to the address level ExtendedAttributes with the prefix "bigcommerce_"

 

Order line mappings

BigCommerce Product Field Logicbroker Field (for each Order Line)

quantity

Quantity

price_inc_tax

Price

cost_price_inc_tax

Cost

name

Description

wrapping_message

Note

weight

Weight

sku

ItemIdentifier.SupplierSKU

upc

ItemIdentifier.UPC

applied_discounts.code

Discounts.DiscountCode

applied_discounts.name

Discounts.DiscountName

applied_discounts.amount

Discounts.DiscountAmount

product_options.display_name

ExtendedAttributes.Name

product_options.display_value

ExtendedAttributes.Value

order_address_id

ExtendedAttributes["BigCommerceAddressId"]

id

ExtendedAttributes["BigCommerceLineItemId"]

 

Shipment mappings

BigCommerce Field Logicbroker Field

order_address_id

ShipToAddress.ContactID*

shipping_method

ShipmentInfos.ServiceLevelCode

shipping_provider

ShipmentsInfos.CarrierCode

tracking_number

ShipmentInfos.TrackingNumber**

comments**

Note

items.order_product_id

ShipmentLine.ExtendedAttributes["BigCommerceLineItemId"]

items.quantity

ShipmentLine.Quantity

* This field should be automatically populated from the BigCommerce order_address_id field from the order.

Requirements
  • Logicbroker account (retailer flow) - become a Logicbroker customer
  • Workflows - reach out to Logicbroker support so we can add the workflows needed to complete your BigCommerce integration *make sure you do this before you get started on the Setup
  • BigCommerce account - review pricing
Setup

See our Connect to BigCommerce Quick Start Guide for setup instructions and to see the connector in action. 

Connect to BigCommerce

Troubleshooting and FAQs

Also see BigCommerce's Help page.

Connector updates

Date

Update

9/30/2020

Make order pull status configurable and include pull window if not using Awaiting Fulfillment

1/21/2020

Support Multiple Tracking Numbers. Multiple tracking numbers will be posted in separate requests

Support variants in inventory. SKU must be matched to variant

Support for item-level tax

Support for staff notes. Extended Attribute name will be BigCommerceStaffNotes to control the value provided to Big Commerce

4/14/2022

Add requested ship method to orders

 

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