In order to activate your ShipBob connection, you must be an active Logicbroker customer.
About this app
ShipBob is a tech-enabled 3PL solution that integrates its proprietary software across its fulfillment networks for a cohesive experience from accepting orders to picking, packing and shipping items to customers. Logicbroker’s connection to ShipBob provides suppliers with an easy way to manage orders directly in ShipBob with a direct connection to suppliers’ trading partners. Get started today by requesting a quote. See ShipBob Pricing
- Receive Orders
- Send Cancellations
- Send Shipments
- Send Inventory
ShipBob Support: https://support.shipbob.com/en/
Orders are sent from the retailer to Logicbroker in any format (EDI, CSV, JSON, XML, etc.). Logicbroker then transforms the order data into a format ShipBob can easily understand. In addition to transforming data, Logicbroker can also add data to orders, match retailer SKUs to suppliers' SKUs and more. Once we have transformed the data, we will post it to your ShipBob account to a specified ShipBob channel automatically.
Any order sent into Logicbroker prior to the ShipBob connection being set up will not be transmitted unless it is reprocessed. To reprocess an order in Logicbroker, open it up in the portal > More Actions > Change Status > New.
Purchase Order Acknowledgements are automatically created on your behalf and sent to retailers by default. If you wish to disable this, reach out to firstname.lastname@example.org and let us know for which partner(s) you would like us to turn this off. If you wish to manually acknowledge purchase orders (accept/reject), you may do so through the Logicbroker portal.
Cancellations created in ShipBob are sent to Logicbroker on a schedule (once an hour). Once in Logicbroker, they are sent out to the retailer. Cancellations in ShipBob are fill-or-kill. If you wish to partially cancel an order you will need to create the acknowledgment directly in Logicbroker.
Shipments created in ShipBob are sent to Logicbroker on a schedule (once an hour). Once in Logicbroker, they are sent out to the retailer.
Invoices are automatically created on your behalf and sent to retailers by default. If you wish to disable this, reach out to email@example.com and let us know for which partner(s) you would like us to turn this off. If you wish to manually invoice orders, you may do so through the Logicbroker portal.
Packing Slips (if required) can be generated in ShipBob. We do not send packing slips into ShipBob. ShipBob will be responsible for using data passed on the orders to generate compliant packing slips when needed. See which retailers ShipBob has branded packing slips mapped for in the Packing slip retailer list tab.
Inventory that is set up in ShipBob using the API will be sent into Logicbroker on a schedule (once an hour) and then sent to the retailer. Inventory in ShipBob must be tied to a specific channel and that channel must be configured in Logicbroker for inventory information to flow through. Reach out to ShipBob support to find out more on how to upload products into ShipBob through the API.
See the ShipBob and Logicbroker inventory field mappings below:
|ShipBob Field||Logicbroker Field|
ShipBob has mapped branded packing slips for the following retailers as of June 27, 2022. Reach out directly to ShipBob to know which packing slips have been added to their library post the date mentioned:
- Academy Sports
- Anne Klein
- Bed Bath and Beyond
- Birch Lane
- Buy Buy Baby
- Crocs ECOMMERCE
- Designer Shoe Warehouse (DSW)
- Dick's Sporting Goods
- Fred Meyer
- Helzberg Diamonds
- Home Depot
- Hot Topic
- HSN (Home Shopping Network)
- Jessica Simpson
- Latest Bedding
- Neiman Marcus
- Office Depot
- Purchasing Power
- Road Runner
- Sam's Club
- Shoe Carnival
- Sunnydaze Décor
- Taylored Fulfillment
- Tractor Supply
See our Connect to ShipBob Quick Start Guide for setup instructions and to see the connector in action.
|Issues||How to troubleshoot or resolve|
Inventory in ShipBob is not syncing correctly with Logicbroker
|Make sure that your inventory was uploaded using the Shipbob API and is connected to the same channel that you used to connect to Logicbroker with. Reach out to ShipBob for more information on getting your inventory set up in their portal.|
Does Logicbroker send packing slips into ShipBob?
No, refer to the How it works section > Packing Slips above for more details.
Also see ShipBob’s FAQ page.
ShipBob connector added to the Connections page
Order Map Updates, support for: