Retailer-Specific Support

This article outlines common issues suppliers run into in production specific to different partners. 

• Overstock
• Wayfair

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Overstock

Orders not closing in Supplier Oasis

Orders remain in an "open" status in Supplier Oasis until they are shipped. 855 acknowledgments will not move the orders to an "acknowledged" status in Supplier Oasis unless the 855 is a cancellation. 

To close out orders in Supplier Oasis, ship or cancel orders using your external system (ShipStation, Netsuite, etc.) or from the portal.

Orders missing in Logicbroker

Logicborker cannot pull orders in from Overstock - Overstock needs to resend these.

Reach out to order_resend_requests@overstock.com to have orders resent and include the following information in your email:

• Email Title: Resend Orders
• Supplier Name
• Requested Order Numbers
• SOFS Supplier ID (If Available)
• Preferred email address (If any questions occur or additional information is needed to resolve

* note that resending orders is the only time Overstock needs the SOFS specific order number and ID. The SOFS order number is listed next to the retailer or Overstock order number in the orders section of Supplier Oasis, and you can find your SOFS supplier ID on the company tab under Account Settings on the left-hand menu in Supplier Oasis

846 rejected 

Make sure you are complying with Overstock's inventory requirements and process outlined in the Overstock Onboarding (ShipStation) guide found in Quick Start Guides – Logicbroker Help Center

Check the following possible incorrect fields in your inventory feed (in the portal, go to Products > Inventory Feeds > Download Files > Download the Standard Feed

1. Invalid warehouse name - warehouses are defined in Supplier Oasis for each customer, have the customer send the “warehouse name” defined under Account settings > Warehouses (case sensitive)
2. Missing required field in inventory 
   • Warehouse (case sensitive)
   • Vendor Number (assigned by Overstock)
3. Incorrect Supplier/Merchant SKU - Supplier SKU should be in LIN01: Supplier SKU and Merchant SKU are swapped in the inventory template, make sure that in the inventory feed:
   • Supplier SKU - is Overstock's SKU
   • Merchant SKU - is the Supplier's SKU

Request: Add Overstock Release Order number in ShipStation as a custom field

Submit a ticket to support@logicbroker requesting the Overstock Release Order number be added in ShipStation as a custom field and specify which custom field you would like this to be in. Our team will work on the request and will reach back out once the change has been made. *note that in ShipStation, the field will be the custom field, not the name of the field (ex. CustomField1, not Overstock Release Order Number)

Request: Add Overstock Release Order number to the Advanced Export 

This is a common request for suppliers using QuickBooks

Submit a ticket to support@logicbroker requesting the Overstock Release Order number be added as a field to a report in the Advanced Export. Our team will work on the request and will reach back out once the change has been made.

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Wayfair

Failing invoices: "cannot query field "finance" on type "mutation"

Invoices will fail in Logicbroker with this error if you auto-invoicing set up on Wayfair's end. 

You can do 1 of 2 things:

1. Turn off auto-invoicing with Wayfair
   1. Reach out to Wayfair and have auto-invoicing turned off on their end
   2. For any orders that are already invoiced through Wayfair, move the failed invoice in Logicbroker to 'Ignored'
2. Turn off auto-invoicing with Logicbroker
   1. Reach out to support@logicbroker.com and ask for auto-invoicing for your Wayfair channel to be turned off
   2. Move all failed invoices to 'Ignored'