Overview

General Information

Things to Note

Contacts

Inventory Requirements

Inventory Process

Documents

Schedules

Order Flow

Helpful Links

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General Information

  • Connection Method: Direct (API)
  • Partner Portal: Wayfair
  • Order Types: Dropship, Castlegate

Things to Note

  • Invoices will fail in Logicbroker if auto-invoicing is set up with Wayfair 
  • For Wayfair's 3rd party billing account numbers for configuration in ShipStation, see here

  • Packing slips are not required for Wayfair shipments but are provided by Logicbroker through your ShipStation account in the notes section of orders.

 

Contacts

Inventory Requirements

Inventory is sent to Wayfair through the API connection

Supplier uploads a Matching File and a Standard Feed with the following fields:

  • Supplier SKU (Column A)
  • Merchant SKU (Column B) - this is Wayfair's SKU
  • UPC (Column C) - if available
  • Quantity (Column E)
  • Warehouse (Column O) - should be a numerical value. If you only have 1 warehouse it should be the same as your vendor number
  • Warehouse Quantity (Column O) - should match column E unless you have more than 1 warehouse
  • Vendor Number (Column AM) *assigned to you by Wayfair

Inventory Process

Daily Feed: Supplier uploads a new Standard Feed feed daily into Logibroker reflecting updated quantities *if no quantities changed from the previous day, you don't need to upload a new file

Adding an Item: If the supplier is adding a new item to their assortment, they will add it in their inventory feed and upload it into Logicbroker as a Matching File and also as a Standard Feed

Schedule

 

Documents

Supported Documents

  • Purchase Order
  • Acknowledgment
  • Shipment
  • Invoice
  • Inventory

Callouts

  • Auto-Acks are accepted
  • Invoices will fail in Logicbroker if auto-invoicing is set up through Wayfair

Packing Slip

  • Packing slips are not required by Wayfair
  • Sample: see attached
  • Need to make a change?
    1. Reach out to the retailer with desired changes
    2. Obtain approval from the retailer
    3. Provide Logicbroker with proof of approval and list of changes
    4. Logicbroker will make requested changes
  • Logicbroker: download individual slips or download them in bulk, see here
  • ShipStation: Logicbroker will send the packing slip PDF link in the notes section of the order:

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Schedules

Orders

  • Wayfair > Logicbroker: automatic - orders in Wayfair should appear in Logicbroker within 5-10 minutes
  • *Logicbroker > ShipStation: schedule: 4 times per hour - orders in Logicbroker should appear in ShipStation within 20 minutes

Acknowledgments

  • Auto-acknowledgments: automatic - once orders appear in Logicbroker, Logicbroker will create an acceptance acknowledgment within a few minutes *only applicable if you are signed up for auto-acknowledging

  • Logicbroker > Wayfair: schedule: 4 times per hour - acknowledgments in Logicbroker should appear in Wayfair within 20 minutes

  • *ShipStation > Logicbroker: schedule: once an hour - cancellations in ShipStation will appear as acknowledgments in Logicbroker within 1 hour

Shipments

  • Logicbroker > Wayfair: schedule: 4 times per hour - shipments in Logicbroker should appear in Wayfair within 20 minutes

  • *ShipStation > Logicbroker: schedule: once an hour - shipments and fulfillments in ShipStation will appear in Logicbroker within 1 hour

Invoices

  • Auto-invoices: automatic - once shipments/fulfillments are pulled from ShipStation or created in the portal, Logicbroker will create an invoice within a few minutes *only applicable if you are signed up for auto-invoicing

  • Logicbroker > Wayfair: schedule: 4 times per hour - invoices in Logicbroker should appear in Wayfair within 20 minutes

Inventory

  • Delta Feed: Updates in supplier's feeds are sent to Wayfair hourly at 10 minutes past the hour.

  • Full Feed: Full feeds are sent to Wayfair twice daily at 12pm EST and 4pm EST

*Schedules cannot be changed as they may affect other integrations

 

Order Flow

  • Wayfair sends orders to LB
  • LB sends orders to Supplier through LB or to the supplier's system
  • If auto-acknowledgment is on: LB will generate an acknowledgment
    and send it to Wayfair
  • If auto-acknowledgment is not on: Supplier will acknowledge incoming orders that are in a ‘Ready to Acknowledge’ status
  • Customer ships or cancels orders in Logicbroker or in their external system
  • LB pulls shipments/cancellations if the supplier is using an external system
  • If auto-invoicing is on: LB will generate an invoice and send it to Wayfair
  • LB sends shipments or cancellations to Wayfair
  • Orders show as ‘Complete’ in LB and in Wayfair

Helpful Links

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