If you are looking for an automated approach to downloading packing slips they can also be provided via SFTP/FTP location. Contact support@logicbroker.com for more details on setup. **This may require an upgrade in your account.
Note: Logicbroker offers professional services in helping map packing slips using the standard Shipstation workflow. Contact support@logicbroker.com for more details. **This may require an upgrade in your account.
In this case, Logicbroker will create the bar coded numbers for each package created in Shipstation, but will require the printing of the labels in the Logicbroker portal. To auto-create the barcodes, you will need to contact support@logicbroker.com and provide your GS1 Company Pre-fix. For more information on the company pre-fix see this link.
To print the label, create the shipment in shipstation as normal, search for the shipment in the Logicbroker portal, and on the shipment details page > click More Actions > View GS1 Label. You will be provided with the option to print in PDF, PNG, JPEG, Zebra file, or Postscript.
The label on each container must match what is sent; the retailer will use this to scan to match the data sent on the ASN document. If these are not sent, they may result in a chargeback.
- Administrative request
- Bad address
- Cancelled at retailer's request
- Cannot fulfill in time
- Cannot ship to PO box.
- Cannot ship using provided ship method
- Customer changed mind
- Discontinued item
- Duplicate order
- Fraud detected
- Info missing on purchase order
- Invalid SKU
- Invalid ship method
- Item recall
- Other
- Out of stock
- Invalid item cost
Acknowledgements can be created manually using the Logicbroker portal. Or it can be setup to send acknowledgements automatically based off of the order. For every order received an accepted acknowledgement will get created and sent to the sales channel automatically. From the on boarding survey make sure this feature is selected to have this automation enabled.
Creating the invoices in the portal, you can create them off of a shipment or create it using the order. When creating off of the shipment only the items from the shipment will be provided, and no other lines can be added. When creating off of the order, all items will be available and normal invoice quantities can be selected.
To auto-create the invoices, the setup information will need to be provided in the on boarding survey. You can auto-create off of the shipment or order; both will use the pricing information provided on the order.
Once the 754 (routing instructions) is received and the the carrier picks up the shipment, the ASN/shipment can be submitted; to do this navigate to the shipment in the LB portal and click "Complete Shipment"
Logicbroker can also receive automated inventory feeds by receiving CSV or EDI. See this article for more details on setting that up.
Regardless, of method all inventory items will require a setup process, instructions can be followed here.
**Logicbroker also offers a connection with SKUVault-shipstation which automatically pulls inventory and broadcasts it to all retailers and sales channels.
You are required to setup a MerchantSKU and SupplierSKU link; this link can be used to update your orders with the setup SupplierSKU. When an order is received, the OrderLine.ItemIdentifier.PartnerSKU will be used to lookup the SupplierSKU to update the order. This will make sure that all orders that are pushed into Shipstation have a valid item.
You will need to make sure that all Shipstation SKUs are setup in Logicbroker including the mapped MerchantSKU.
All retailers on Logicbroker have a standard code they map to and this is managed by Logicbroker. If a code is received or sent that isn’t in the list below, the order will create in Shipstation with the unmapped value received from the retailer.
From inside Shipstation, the method can be mapped so handling can be automated for future orders. For more information on shipment mappings in Logicbroker see this article
Standard Code |
Shipstation Standard Methods |
UPSN-CG |
ups_ground |
UPSN-3D |
ups_3_day_select |
UPSN-SC |
ups_2nd_day_air |
UPSN-ND |
ups_next_day_air |
UPSN-9A |
ups_next_day_air_early_am |
UPSN-PM |
ups_next_day_air_saver |
USPS-FC |
usps_first_class_mail |
USPS-BC |
usps_parcel_select |
USPS-PB |
usps_priority_mail |
FDE-SE |
fedex_2day |
FDE-3D |
fedex_express_saver |
FDE-9A |
fedex_first_overnight |
FDEG-CG |
fedex_ground |
FDE-IE |
fedex_international_economy |
FDE-IX |
fedex_international_priority |
FDEG-ND |
fedex_standard_overnight |
FDE-NM |
fedex_priority_overnight |
FDE-SG |
fedex_ground_international |
If there is an error in sending orders to Shipstation, you will receive an error notification via Email and the Order document will move to a Failed status. The error notification will contain all details in regards to the error and if needed the document can be reset. You can view the event in email or portal - see details about notification events here.
Typical errors include -
- Missing SKU in Shipstation: Add SKU in Shipstation and retry order.
- Unmapped SKU in Logicbroker: Add SKU to Inventory Feed setup and retry order.
- Connection Error: Retry order.
For documents (Acknowledgements, Shipments and Invoices) going outbound to retail channels, the same notifications will be present both via email and portal, including the changed status to "Failed"
Logicbroker has standard validation to prevent in-compliant data to your retail channels, however there may be cases where errors are data related for example a wrong tracking number for the ship method. These errors will be provided via message from the retailer. If one is received you can create a ticket to support@logicbroker.com or through the help center.
In addition, document CSV/XSLX exports are accessible as well; see this article for more details.
From there you can test your integrations using the Logicbroker testing process; see this article.
Under Testing you can simulate production by creating test orders for each retailer you are connected to. This will send the orders to your Shipstation where you can fulfill, Logicbroker will then pull and validate against the retailer's requirements.
**Note if you are testing in production shipstation account, the test orders will be identified with a "TEST" prefix.
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