In order to activate your ShipStation connection, you must contact firstname.lastname@example.org before moving forward with the setup below.
The Logicbroker and ShipStation connection provides suppliers with an easy way to manage orders and replace manual order processing with automation. Logicbroker connects your trading partner to your ShipStation account so you can fulfill orders as efficiently as possible. This article will go through the order life cycle and explain how your ShipStation integration works and what it does for your business.
Logicbroker pulls shipments from ShipStation by default hourly, but we can configure this based on your business needs. Contact your Client Delivery Analyst for more details.
Logicbroker only pulls shipments if a label has been printed for the shipment within ShipStation.
Your Order Life cycle
The chart below provides an overview of the order life cycle and the responsibilities of each platform.
More detailed information related to orders, acknowledgements, shipments, and invoices can be found in the sections below.
Logicbroker receives orders from your trading partner. The orders can come in all different formats (CSV, EDI, JSON, XML, etc.). Using Logicbroker, we transform that order data into a format ShipStation can easily understand.
Logicbroker has the capability to not only transform order data, but we can add data to orders, match retailer SKUs on the order to your internal SKUs, and much more.
Once Logicbroker has transformed the data we will post the order to your ShipStation. If your ShipStation has any custom stores, we have the capability to load orders into the stores you've set up in your ShipStation account.
Logicbroker will also work for any automation rules you've set up in ShipStation without fear of one retailer sending data one way and another retailer sending data another way - we have the capability to always send select fields from an order to whichever fields you need to run your automation rules in ShipStation.
By default, Logicbroker will automatically acknowledge all purchase orders. If you do wish to manually acknowledge Purchase orders, that can be done through the Logicbroker portal.
When you print the shipping label on the shipment your Order will automatically be marked as shipped in ShipStation.
Logicbroker will pull the completed Order from ShipStation, transform the data, and send it back to your trading partner. This all happens behind the scenes but can be widely configured based on your business needs to pull on select time intervals to meet your SLA.
Invoicing can be done in a variety of ways based on your invoice needs. By default Logicbroker will automatically create an invoice off of the shipment. However, many businesses either already have invoicing software they work with.
Logicbroker has the ability to allow you to create your own invoice numbers. For large order volume, you can bulk upload your invoice numbers. For smaller order volume, you can create your own invoices using our portal.