Audience: Retailers
In this article, you will find information related to the Partner Management Center page. The sections within this article are outlined below:
At a Glance
The Partner Management Center page provides retailers with a place to view and manage their relationships with their suppliers all from a central location.
Display
Display
Company Name – supplier account name
Score – Scorecard letter grade based on the date range specified
Order Count – number of orders based on the date range specified
Status – partnership status ('Live' or 'Paused')
Settings
Scorecards
Shipment Interval (hours) – allowed time to ship in hours
Cancellation Percentage – allowed cancellation percentage
Exclude Weekends – excludes weekends when calculating the scorecard grade
Sourcing Priority
Retailers can set the sourcing priority for suppliers in the case where there are preferred partners or 1P vs. 3P partners and there's a preference to have orders sourced to some companies over others.
Requirements: Your account must be using cost-based sourcing for this functionality to work. It will not work with SKU-based sourcing since SKU-based sourcing will automatically assign orders to the supplier holding the SKU in their inventory feed.
Update from scorecards: Instead of manually setting priority, retailers can choose to automatically set priority sourcing based off scorecard data using a date range.
Actions
Generate Report
This will generate a report for all suppliers using the date range specified on the page and will include all the metrics used to calculate the scorecard grade.
Pause Supplier(s)
Retailers can pause suppliers which will
- Set inventory to '0' (unless the suspension reason is 'Stale Inventory'
- Block new orders from being sourced to the supplier
- Allow suppliers to fulfill existing open orders
1. Select Supplier(s): select an individual supplier to block or select multiple to pause in bulk
2. Select the reason for pausing: choose one of the following reasons
- Business closure
- Holiday/Seasonal
- SLA Compliance
- Stale Inventory
4. Add a message: Provide any additional context for the supplier on their suspension
5. Account unpaused: The supplier will automatically be unpaused on the end date. If the reason for suspension is 'Stale Inventory', their account will automatically be unpaused once they upload/send inventory into Logicbroker. Manually updating SKUs in the portal will not unpause the account.
Notifications: choose one of the following reasons
- Suppliers – will be notified through email with the Trading Partner Notification and an Event will be created in the portal
-
Retailers – will have suspension 'Events' available from the page as well as through the Events page
Schedules:
- Through the API – pausing suppliers through the API allows for configuring specific times
-
Through the Portal – pausing or unpausing suppliers runs every 5 minutes based on the schedule the suspension is set for
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