This notification will be used for only accounts that are connected to a system like magento or netsuite.
For Magento, this error will occur when logicbroker polls your site for new orders or attempts to add shipment tracking information on orders processed previously. Normal connection issues involve:
- Checking your API Username and Key (password).
- Making sure your site provides access for logicbroker to connect via the SOAP API.
- Making sure you have a valid SSL certificate
For more information on Magento Connection issues, please see this article.