Boutique Santander


In order to activate your Boutique Santander connection, you must be an active Logicbroker customer.

Become a Logicbroker Customer

 

About this app

Boutique Santander is a marketplace owned by the bank Santander and is based out of Portugal. Boutique Santander offers consumers easy shopping in a variety of categories ranging from motorcycles to home and electronics. Logicbroker’s connection to Boutique Santander provides sellers with an easy way to manage and route orders into their own system. 

Features

  • Provides Orders
  • Provides Return Requests
  • Receives Acknowledgments
  • Receives Shipments
  • Receives Returns
  • Receives Product Catalog
  • Receives Inventory

 

Website: https://boutique.santander.pt/ 

 

How it works
Product Feed
Flow: Logicbroker > Boutique Santander
Product feeds should be imported into the Logicbroker portal using the specifications found on the Product Feeds page. All fields are required for new product uploads. Once uploaded, they are sent to the marketplace where Santander will need to approve items in the live environment. 

Category ID
The Category ID must be the subcategory ID rather than the header ID. Santander requires the subcategory ID to be shared on the product feed so that the products are associated directly to the subcategory.

Inventory
Flow: Seller > Logicbroker > Boutique Santander
Inventory is uploaded or sent into Logicbroker by the seller using the specifications found on the Inventory Feeds page. Once uploaded or sent, inventory is passed to Santander once an hour at 10 minutes past the hour. 

Orders
Flow: Boutique Santander > Logicbroker > Seller
Orders are sent from Boutique Santander Logicbroker through the API. Logicbroker will then transforms the order data into a format the seller can easily understand. In addition to transforming data, Logicbroker can also add data to orders, match retailer SKUs to suppliers' SKUs and more. Once we have transformed the data, it is made available in our portal or we can send it to you through your preferred integration method (EDI, CSV, JSON, XML, Shopify, ShipStation, etc.). Orders are pulled into Logicbroker every 15 minutes. 

Order lines
Boutique Santander currently only supports single line and single quantity orders. It is not possible for customers to place orders with more than one item.

Statuses
See the list below for Logicbroker and Santander order flow statuses: 

 

  • New order - Em Processamento
  • Order accepted - Em Preparacao
  • Order canceled - Cancelada
  • Order shipped - Enviada
  • Order delivered - Entregue
  • Return requested - Em Devolucao
  • Return request accepted - Devolucao Aceite
  • Return request rejected - Devolucao Rejeitada

Delivered status
Logicbroker will either call the seller's system's API to see when orders are marked delivered or sellers will need to update the status manually in Logicbroker. Once an order is marked as 'Delivered', we will post the update to Santander. In Logicbroker, the status 'Delivered' is 570.

Acknowledgments
Acceptance Acknowledgments
Flow: Seller > Logicbroker > Boutique Santander
Acceptance acknowledgments are sent to Santander and orders will change from Em Processamento to Em Preparacao in Santander's portal. 

Cancellations
Santander does not support customer cancellations. They do support seller cancellations.
Flow:
Seller > Logicbroker > Seller
Seller-initated cancellations are created or pulled into Logicbroker. Once an order is cancelled, we will post the update to Santader and orders will change to Cancelada. The cancellation code on the acknowledgment must be the numerical value of one of the following:

 

  1. Rutura de stock (out of stock)
  2. Produto descontinuado (disoncontinued product)

  3. Produto sem condições/danificado (product without conditions/damaged)


Shipments
Flow: Seller > Logicbroker > Boutique Santander

Shipments will be sent to Santander and the order status in Santander's portal will change to Enviada. Because of Santander's restrictions to only support single line and single quantity orders, split shipments and not supported. Once the order is delivered, the order status in Santander will change to Entregue. Santander does not send requested ship method on order. The seller, however, must comply with the SLA's defined in the contract with the marketplace (normally 3 to 5 working days, 7 working days for islands).


Returns
Flow: Boutique Santander > Logicbroker > Seller
Santander supports customer-initiated returns. Orders must be in an Entregue status for a return to be initiated. Once a return request is submitted by the customer, the order status will change from Entregue to Em Devolucao. Logicbroker will pull in return requests into our portal. The seller can either:

 

  • Accept the return request - to do this, the seller will need to create a return document - once created, Logicbroker will post the return to Santander and the order will change from Em Devolucao to Devolucao Aceite
  • Reject the return request - to do this, the seller will need to manually reject the request from Santander's portal - once rejected, the order will change from Em Devolucao to Devolucao Rejeitada
Fields and custom mappings
Order Return Request
Logicbroker Field Santander Field
DiscountAmount

discount_amount

ShipmentCost shipping_amount
ClassCode company
TrackingNumber tracking_code
Ship To Address
FirstName

concessionaire.name

Address1

address

City

locality

Zip

postal_code

Country

country

Phone

phone

Email

email

Bill to Address

FirstName

name

Address1

address

City

locality

Zip

postal_code

Country

country

TaxNumber

vat_number

Order Lines

Price

price

Description

name

Quantity

qty

LineNumber

index

SupplierSKU

code

Extended Atributes

SantanderItemId

id

Requirements
Setup
See our Connect to Boutique Santander Quick Start Guide (attached) for setup instructions and to see the connector in action.

Connect to Boutique Santander
Troubleshooting and FAQs
Issue How to troubleshoot or resolve
Nothing here yet!

 

FAQ’s

Nothing here yet!

 

Connector updates
Date Update
  Nothing here yet!

 

 

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